Warranty
Our 3-in1 Insurance and Warranty coverage is industry-leading and covers both the product and the performance of your system for up to 30 years.
30 Years of Protection
WINAICO modules all come with 2 policies, protecting your system up to 30 years. Our product warranty guarantees your modules all the way from our factory to your roof, while our performance guarantee ensures the amount of energy generated through the life of the panels. These, combined with our complimentary insurance policy ensure you are covered for total peace of mind.
Out of 70MW of solar panels installed in Australia, only .01% have had a warranty claim made against them. We turn all warranty claims around within one week ensuring your system is back up and running as soon as possible. Know that our longevity is a key focus in our design and a massive benefit for you.
Product Warranty
Our 30-year product warranty protects all parts and labour to replace or repair any system components which are faulty by design or manufacture such as cells, junction boxes, glass and frames.
We design our panels for performance and longevity, which is why we are able to offer such an extensive warranty.
The extension to our current protection applies to all of our current range of modules. This includes all current WST and WSP Series from the 1st of July 2022.
Performance Warranty
The linear performance warranty ensures that your WINAICO modules will generate a significant set volume of energy for up to 25 years. Solar panels degrade over their lifetime but we can assure you that you will still get the maximum energy you deserve with our performance guarantee.
The New Gemini Range has been tested and proven to perform far greater than the industry standard over time. To reflect the improved quality, the Gemini Range will now include an industry-leading performance warranty for a solar module in Australia.
The Gemini Range is guaranteed to drop a maximum of 2% of the total power within the first year and a linear trend of 0.53% year-on-year for the following 24 years.
In comparison, the previous WINAICO performance warranty expected a 3% drop within the first year and a 0.7% year-on-year degradation for the following 24 years of technical operation.
This upgrade means the Gemini Range is expected to perform at over 5% greater power after 25 years than our previous range of product and significantly beyond the Australian industry standard.
Australian Law
While all solar systems these days come with legal protection, many Australians have been stung to find out that warranties issued by foreign entities do not need to comply with Australian Consumer Law.
WINAICO’s policies are backed by an Australian entity, so you are covered by Australian consumer law and backed up by a publicly listed, financially sound business that will be around for the long-term.
Claims are managed locally by our Sydney office and we are always on call to help if a problem arises.