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Installation Manual – Warranty

Warranty

WINAICO's Warranty Policy is an industry leader for coverage. Our faith in our modules is reflected in the product assurance we make as part of an ongoing commitment to our installers and their customers.

The warranty policy is separated into two sections:

  1. 25 Year Performance Warranty - Products will perform within an expected range
  2. 25 Product Warranty - All products will be free of damage when delivered

Making a Claim

To help assist Installers with making a claim, we have developed on online case system and can be accessed by Partners in the Partners Knowledge Page.

It will create a case with for any system and any changes will be documented and updated for you. An email will be sent to the Australian Office and to the email you provide as confirmation of the case being generated. For non-partners or if it is your preference we can arrange a warranty claim over the phone or email to our of our helpful staff.

This online tool is to provide installers with a more accessible summary of our WINAICO Installation Manual. Information provided should act as a guide only. If there is confusion, the PDF Installation Manual must be the main source for clarification.