WINAICO's Warranty Policy is an industry leader for coverage. Our faith in our modules is reflected in the product assurance we make as part of an ongoing commitment to our installers and their customers.

The warranty policy is separated into two sections:

  1. 25 Year Performance Warranty - Products will perform within an expected range
  2. 25 Product Warranty - All products will be free of damage when delivered

Making a Claim

We directly manage all warranty claims through our local team members in Sydney. Our job is to fix any problem with your WINAICO system as quickly and as easily as possible.

We recommend calling first to explain the critical issue before sending an email with photographs of the described problem. This method prepares us with any instant follow-up questions and outlines any information or images we may need to process the claim as quickly as possible. To contact us regarding a Warranty claim, click here.

This online tool is to provide installers with a more accessible summary of our WINAICO Installation Manual. Information provided should act as a guide only. If there is confusion, the PDF Installation Manual must be the main source for clarification.

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